FAQ
Can I also wear clip earrings if I already have holes/piercings?
Yes, you can wear them next to or over your current holes. You do not need any (extra) piercings for Clip Earrings.
Can I wear clip earrings if I don't have pierced holes yet?
Hell yes! All items in our webshop can be worn without leaving any (extra) holes.
I have an allergy to a certain material, are Clip earrings suitable?
Since clip earrings don't go through your skin, but clamp around your earlobe, they don't have the same effect on your skin as a normal piercing or piece of jewelry. All items in our webshop are therefore a very good solution for all kinds of allergies.
Do Clip Earrings Hurt?
No, Clip earrings obviously take some getting used to, as it is different from a piercing. You may feel the Clip Earring a bit in the beginning, because you are not used to the Clip Earring yet, but this will be less after wearing it a few times (just like with a normal piercing). Our Clip Earrings are not supposed to hurt.
Please note, we have different types of closures in our webshop. In principle, all closures are suitable for all earlobes. It can sometimes happen that your earlobe is a bit thicker and therefore the push closures are a bit tighter. Do you have a somewhat thicker earlobe? Then we recommend that you take the Clip earrings with twist closures, so that you can adjust them yourself.
Are the Clip Earrings also suitable for children?
Certainly, our Clip Earrings are also often chosen by parents with children who would like earrings. Sometimes the parents prefer not to do it (yet) or they first want to see if the kids really like it that much. Clip earrings are a perfect solution for this! We also have a cool children's collection (click on "children's collection" in the main menu to see it.
I would like to wear earrings at my wedding, but I do not have any piercings, are clip earrings suitable for this?
Secure! You don't need any (extra) piercings for Clip Earrings, making them perfect for a special day or event. Also take a look at our special wedding collection! Click on "wedding collection" in the main menu to see our special wedding items.
What are the shipping costs?
These appear automatically during checkout after filling in your address details, we ship throughout Europe! We ship for free within the Netherlands. Belgium and Germany we share the costs with you and you pay €3.99, but shipping is also free for orders over €50!
Which countries do you ship to?
We ship throughout Europe.
How long does the shipment take?
Provided there is no delay at the postal companies, the following delivery times apply: The Netherlands & Germany: ordered before 12:00, delivered within 1-2 working days, Belgium: ordered before 12.00, delivered within 2-3 working days. Rest of Europe: ordered before 12:00, delivered within 1-7 working days
I haven't received my order yet?
Have you not received your order after the delivery time mentioned above? Sorry for the inconvenience! Unfortunately, it can happen that there is a delay with our delivery services. Unfortunately this is beyond our control. Therefore, always wait 5 working days before contacting us. We can only switch with our delivery services about the missing/delayed shipment after 5 working days. Contact us after 5 working days and we will be happy to help you!
My order arrived incomplete/wrong/damaged, what now?
Unfortunately, it is possible that a product is damaged during shipment or that something went wrong while processing your order. We apologize for the inconvenience! Please contact us so that we can find a solution together.
Can I just return / what are the return conditions?
No, you cannot just return your order. See below the return conditions:
1. Returns are only possible within 14 days of placing the order
2. Returns are only possible after you have requested this from us and you have received approval for this. The return request can be sent via the chat at the bottom right, the contact form or by email within 14 days after the order.
3. Returns are only accepted if the product has been received by us at the correct address within 5 working days after approval and if they have been returned in the same condition and in the same packaging.
4. Return costs & risk of loss / theft / damage during shipment are for the customer. We therefore recommend that you return it with track & trace.
What are the return costs?
Read the return conditions before returning a package.The return costs are borne by the customer. We recommend that you send it with track & trace, read the above information carefully with the return conditions and inform your postal company of your choice about the amount for the return.
Whenwill Ireceivemy moneyback to my bank account?
Read the return conditions before returning a package. After receipt of the returned package, returns will be processed within 5 working days. When this is done you will receive an email and you can find the money in your bank account within 7 working days. Have you not received money in your bank account after 7 working days? Then please contact us.
Can I exchange something?
Exchange is only possible by submitting a return request and placing a new order. Indicate in the return request that you want to exchange.
What are the benefits of the newsletter?
When you sign up for the newsletter, you will be the first to know about all new items, promotions and special events. As a member you also receive benefits such as the special member sale discount codes & you can participate in the special member promotions.
I have placed an order, but have not received a confirmation?
Oops, you should get that! Have you checked your spam/junk mailbox yet? Isn't he in there? Please contact us and we will check whether your payment has been successful and your order has been placed!
I want to change my order or data, is this still possible?
Please contact us and we will let you know if this is still possible or if your package has already been sent.
Is there a warranty on the products?
What a shame that it is sold out, please contact us to see if it is still in stock. You can receive a notification when it comes back in stockvia the button "notify me when available" on the right side of the product page. Do you want to make a reservation? Then please contact us.
Which payment methods does Klipoorbellen.com accept?
You can pay securely in our webshop and we have various payment methods. You can choose from iDeal, Bancontact, PayPal, MasterCard. You will see the payment methods at checkout.
Whatshould I do ifmy payment failed?
Oops, this can sometimes happen. Check your bank account to see if an amount has been debited. When the payment is successful, we have also received an order. If you have not received your order after 5 working days, please contact us.
Will I also receive a confirmation of my payment?
Yes, you have placed an order! Then you will receive an order confirmation from us in your email. Have you not received it after an hour? Check your junk mailbox and spam box, they sometimes end up here. If they are not listed here either, please contact us.
Please contact us via the chat icon at the bottom right, via the contact form or by email: contact@klipoormatten.nl. We will help you as soon as possible.